NOLA E

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Verified Reviewer

Refuses to refund a canceled order

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I canceled order. Company said ok. Said they would refund my money in 5-10 days. Then said another 5 days. Still have not refunded. I put a claim into Paypal and company sent me a new invoice. Looks like this company keeps changing its name, wonder why. Now I look closer at website and see all icons claiming 100% refund guarantee and approval by yelp and Google, etc. etc. They are not real. The whole website is fake.
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Loss:
$71

Preferred solution: Full refund

User's recommendation: plenty of other companies selling these type of products. Do not buy your PPE from here. If you get anything it won't meet the specs.

Charlotte S Wpo
map-marker Winston Salem, North Carolina

WristBandsNow.com total scammers

I wanted some rubber wristbands for my non-profit organization. When I ordered them the color on the screen was basic green.

When they arrived from CHINA (although the company is bases in Texas) they were wrapped in cardboard and duct tape. The wristbands were lime green and very cheaply made. I requested information on how to return them since it was not anywhere near what I wanted and was told it was MY fault and if I wanted a darker green I would have to reorder. The customer service rep was rude, immature and had a definite threatening undertone to his language.

When I informed them that I had reported them to the Better Business Bureau, they said they didn't care and they have placed me on their do not sell list. This company does not care about its customers and has no business values when it comes to its products.

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Loss:
$280
10 comments
Kamiah Jus

I am sorry you have all had issues with this company. I was just doing some research when I stumbled on this site.

If you need to get new wristbands after they've disappointed

call ebspromo at 800-783-****.

We have been picking up after them and many others for years. That's why we have an "A+" with the bbb and most of them have no better than a "D"

Get me the details of your botched order and I will give you a 20% discount just to show you why we have the BBB rating.

Guest

Ordered "Finger Rings" and got my package of **wristbands** from China. Not what I ordered so, I told them so.

I was asked to email a picture (I did), no response. I asked "what next", I was told that the order, the ORIGINAL order, had shipped (well, duh!).

I challenged the credit card and they said their policy is posted and there is no credit until we get them back (again, CHINA). I'm supposed to spend

Guest
reply icon Replying to comment of Guest-624937

I am sorry you have all had issues with this company. I was just doing some research when I stumbled on this site.

If you need to get new wristbands after they've disappointed

call ebspromo at 800-783-****.

We have been picking up after them and many others for years. That's why we have an "A+" with the bbb and most of them have no better than a "D"

Get me the details of your botched order and I will give you a 20% discount just to show you why we have the BBB rating.

Guest

Totally *** company. All we asked for was the product be timely and to our specifications.

Once they get your money, they enlist cheap chinese labor to produce something that they think you will accept.

So, basically it's a call center with no responsibility or care about their clients. I would never use them again, and i hope anyone trying to get a quality product will read this and go elsewhere.

Guest
reply icon Replying to comment of Guest-593502

I am sorry you have all had issues with this company. I was just doing some research when I stumbled on this site.

If you need to get new wristbands after they've disappointed

call ebspromo at 800-783-****.

We have been picking up after them and many others for years. That's why we have an "A+" with the bbb and most of them have no better than a "D"

Get me the details of your botched order and I will give you a 20% discount just to show you why we have the BBB rating.

Guest

We have the ticket also and will provide it to the public now to show how we did respond to your request. This will be the last response that we will do on this site. But we must also note "I ordered hunter green" vs "basic green" that the consumer now states.

We take every complaint and our reputation seriously. If anybody else has any questions or needs clarification we would be glad to answer them.

Ticket ID: QSIE6HIY0I46I2V5

*Customer's name hidden for privacy*

10/29/2012 11:59:17

IP: 184.35.77.99

Status: Closed

Priority: High

Order #37969

I would like to return my order of wristbands b/c they are the wrong color. I ordered hunter green and recieved lime green instead. Also, they are very cheaply made and from China. I thought a company out of Texas would be manufacturing American made products. Please send me information about how to return these wristbands and reimburse my credit card.

Charlotte Hanes

--------------------------------------------------------------------------------

Customer Rep.

10/30/2012 10:05:17

Your order states that you ordered green and not hunter green. Hunter green is not color that we offer. Also, it is clearly stated on our website that some our orders are outsourced.

Color Policy

Due to the uniqueness of the silicone wristbands, colors may vary from silicone wristband to silicone wristband and batch to batch. Also, the colors of the silicone wristbands represented on the website may vary depending on the type of monitor you are using. We do not guarantee that the color you see will be the exact color you may receive.

> USA or China Made

Q: Can I order bands that are made in the USA?

A: YES! All of our laser engraved debossed silicone wristbands are made right here in the USA with no minimum! All other styles of bands are made in China. If, for some reason, we are out of the stock color you ordered (for our laser USA option) we will have to out source your order to China to be made by mould process. This is to ensure that you get the best product with minimal delay time.

If you absolutley need USA made case production could take up to three weeks and a $0.10 per band extra charge will be added.

Guest

Liar, liar, pants on fire! They NEVER said anything of the sort and I have the emails to prove it.

I was told not refunds, not exchanges and if I didn't like it I could go take a flying leap. Not only dishonest, but bold face liars as well.

Guest

Customer ordered Green. When she received the product she wrote us an email stating that she ordered "Hunter Green".

We responded that she did not order hunter green but green.

We told her if she wants to place a new order for hunter green all she would need to do is supply us with the PMS code and we would make them for her. We even offered to waive the custom color fee of $0.10 per band.

Guest
reply icon Replying to comment of Guest-566273

It's true. I also ordered wristbands and when they arrived, they were of mustard color instead of the yellow I ordered.

They just said it is the way the batch was made. "Bunch of BS" is that their *** excuse? If the batch didn't come up good then they should "NOT" sell it. They never "EVER" want to lose a penny, even if it is their fault.

it is just called the cost of doing business.

These people are thieves. believe me on that one.

Guest
reply icon Replying to comment of Guest-600621

I am sorry you have all had issues with this company. I was just doing some research when I stumbled on this site.

If you need to get new wristbands after they've disappointed

call ebspromo at 800-783-****.

We have been picking up after them and many others for years. That's why we have an "A+" with the bbb and most of them have no better than a "D"

Get me the details of your botched order and I will give you a 20% discount just to show you why we have the BBB rating.

View more comments (9)
Monique W Uww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad customer service

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Wrist Band - Bad customer service
Updated by user Jun 14, 2020

Company suggest I buy a part locally to convert the shipped product?

Original review Jun 12, 2020
I ordered a sanitizer dispenser with shipping and received a soap dispenser that does not work with sanitizing gels and/or liquids. Rush shipping is a joke please do not pay for it. The company keeps telling me that even though i ordered a sanitizing dispenser the shipped soap dispenser should workok ..it is not what i ordered ..you cannot just replace what i ordered
View full review
Loss:
$355
Cons:
  • Paid for 1 day delivery delivered 10 days and wrong item

Preferred solution: Full refund

User's recommendation: Do not order

Victoria K Mky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product never arrived; they strung me along

I ordered 75% alcohol disinfecting wipes a few weeks ago because the website said they were in stock and ready to order. Two weeks ago I started contacting the company asking about when they would ship - kept being told they would ship "asap". Told today they're "out of stock" and they tried to get me to accept a replacement that isn't 75% alcohol. They never explained how an order I placed weeks ago (when they were supposedly in stock) can suddenly be out of stock. I think it's a scam.
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Loss:
$97
Cons:
  • Website deceptively says in stock

Preferred solution: Deliver product or service ordered

User's recommendation: avoid these guys

Anonymous
map-marker Essex, Maryland

Awfull everything.

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What you order is not what you get. I ordered Nice gowns and received paper junk gowns. They are supposed to be FDA certified but they are not.
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User's recommendation: DO NOT USE

Francisco R Olm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

They offered 4 day delivery..It has been 17 days since my order .I requested

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Updated by user May 18, 2020

one month has past since my complainthey sent me a generic email one month saying tracking info would be available soon, but even though their promotional emails say "item now available" I have not received the item or even tracking info

Original review Apr 18, 2020
I requested delivery or tracking info over one week ago.Next day they just said they would send it soon .Nothing yet and products ridiculously overpriced. Clearly taking advantage of people's fears in this difficult time
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User's recommendation: Don't even think about it

Anonymous
map-marker Medfield, Massachusetts

Hand sanitizer

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Terrible service! No customer service. A 'don't give a damn' attitude. A tough sh_t attitude.
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User's recommendation: Never

Francisco R Olm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not receive order

Updated by user May 18, 2020

one month has past since my complainthey sent me a generic email one month saying tracking info would be available soon, but even though their promotional emails say "item now available" I have not received the item or even tracking info

Original review Apr 18, 2020
They offered 4 day delivery.17 days have passed and not even tracking info even they said they would send it "soon" Items awfully overpriced.Taking advantage of people's fears in this situation? Probably
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Preferred solution: Deliver product or service ordered

User's recommendation: Try other suppliers

Anonymous
map-marker Camden, Michigan

Criminal, scam

Wrist-band.com sent a partial order through a FedEx tracking number claiming they sent the full order. I have a time stamped photo of the partial order. I'm disputing with PayPal and AMEX. They have a criminal track record and I'm wondering why the president of the company AZIM MAKANOJIYA is not in jail. I have posted this on my personal FB. Google ZAAPPAAZ inc and llc dba wrist-band.com - youll see all the reviews and with pleading guilty to a felony criminal charge and being fined $1.9 million, I bet that's pennies on the dollar he scammed from millions of customers. Price gouging, fraud, scam and he's still open for business making millions.
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User's recommendation: DO NOT PURCHASE from ZAAPPAAZZ inc or llc

Anonymous
map-marker Sachse, Texas

Terrible Customer Service & Communication

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Ordered No Contact thermometers on 3/30 and paid a $30 per unit expedite fee for a guaranteed 4/1 delivery. Cannot contact ANYONE that will give even a guess as to when they will ship (currently 4/7) and said I have to wait until they're received to initiate refund of expedite fee. Absolutely terrible company to deal with. Spend your money elsewhere.
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User's recommendation: Just Don't

Clarence t Ner

100% satisfaction guarantee is a bunch of BS

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Wrist Band - 100% satisfaction guarantee is a bunch of BS
I ordered wristbands for a fundraiser and they sent me some 1/4” wristbands and I wanted a normal size band. So the company will not make this right they want me to reorder for $50 after I just paid almost $100 for my previous order!!! I do not recommend this company to anybody!!!!!!
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Loss:
$97
Pros:
  • Nine
Cons:
  • Customer satisfaction guarantee
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered

Shonda Bas

Horrific shipping, customer service, reimbursement rejected,

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If I could give NO STARS, I would. Ordered emergency bracelets from this company ONLY because they promised 1day shipping. Website, customer service representative, and all communication said they could do this! They lied, broke promise, false advertised, ignored, and refused to refund shipping after package came late. Instead, the jerks wanted to give me a discount on my next purchase?? Seriously? DO NOT USE THIS COMPANY..
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Loss:
$107
Pros:
  • Product
Cons:
  • Shipping lies and customer help
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Sherita Ryn
map-marker Peoria, Arizona

Terrible Experience

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Wrist Band - Terrible Experience
Wrist Band - Terrible Experience - Image 2
Wrist Band - Terrible Experience - Image 3
I ordered from Wrist-band.com because the advertised pictures looked fantastic. What I received was thin, cheap, had frayed edges and poor printing. Reached out to the company with pictures only to get the run around. Expecting to get more of the same. Terrible quality. Evasive customer service. Terrible quality.
View full review
Loss:
$130
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

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MD Woa
map-marker Zaventem, Vlaams-Brabant

Complete disappointment

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Extremely poor quality product. Evasive customer service. Emails received in barely cogent 'english'. I wish I had read reviews before ordering. Absolute waste of money, most of the wrist bands went in the recycling bin. Imprinting was shallow, off center, rotated, barely legible. STAY AWAY from doing business with this company. Which begs the question, how are they still in business???
View full review
Loss:
$45
Cons:
  • Quality or lack thereof
  • Quality
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Peter Jxy

Absolutely the worst company you could deal with

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This is absolutely the worst company you could ever deal with. I ordered wristbands to use for my father's funeral overseas. They made a guarantee that I will get the wristbands two days before my travel date. One day before traveling, I had not received the items and made several calls to their customer service. I even offered to pay extra so the items could be shipped overnight. They assured me I would get them the next day. The bands finally arrived five days after I traveled. Now I'm stuck with 500 worthless wristbands and they refused to refund the money even though it was entirely their fault. This is one of the worst experiences I've had with any company.
View full review
Loss:
$282
Reason of review:
Poor customer service

Preferred solution: Full refund

Zarian Ptj

Terrible experience

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Wrist Band - Terrible experience
I wish I'd read these reviews before ordering from wrist-bands.com Their appeal is that with every 100 you order they give you an extra 100, but the quality of what I received makes that not worth it. In November 2016 I placed two orders and wasn't happy with either one. The first order was a dual color band (photo below) and although it looks great at first, the edges lose their color after a few weeks of wear. The company wasn't cooperative, wouldn't refund and I chose not to ask for a replacement. Why would I want more inferior wristbands? The second order was for a lavender colored band that is actually a dark plum color. I complained and they were not receptive over the phone. After many phone calls and emails they agreed to let me re-order at half price. The replacement wrist band was a simple one: a solid color with the name of my nephew, who had recently died, cut into the band. The words are barely cut into the band and the shallow letters make it difficult to read. This company just puts out a poor quality product. Since this experience I've discovered some well made wristbands, like Reminderband.com and silicon-wristband.com .. they are both more expensive, but honestly, it would be worth it. The products I received were so poor I was embarrassed to give them to family and friends. I'm adding a picture of the original new band in front and the worn band behind it.
View full review
Loss:
$142
Cons:
  • Quality
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

I wrote this review and want to point out that although it got three stars in the evaluating process, I do not give it three stars.

When evaluating, they asked questions about the appearance of the website, the choices on the website, etc, which I had no problem with but it gave them extra stars and when averaged increased their overall star rating.

About

Summary

Wrist-Band is an online store that provides a stunning variety of custom silicone bracelets. The assortment includes embossed, debossed, color filled, printed, segmented, swirl, glowing in dark, figured, embossed printed, and dual layered bracelets. A great variety of colors and sizes are waiting for you! For more than 4 years Wrist-Band has been providing customers with stylish 100% silicone wrist bands. Millions of customers have already ordered silicone bracelets from Wrist-Band. High quality and low prices make Wrist-Band one of the best providers of silicone wrist bands. If you are looking for a stylish accessory or a corporate present for your employees, Wrist-Band have a lot of bracelets to offer you.

Wrist Band reviews and complaints

Wrist Band is ranked 526 out of 3769 in E-commerce category

Area Served

USA, Worldwide

Payment Methods

MasterCard

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